The 2nd line helpdesk analyst is primary a point of escalation for customer IT support tickets raised by the first line engineers. The 2nd line engineers are expected to resolve these tickets unless a product specialist (3rd line) is required.
POSITION DESCRIPTION:
Are you sales oriented with experience working in a telemarketing, lead generation, or telesales environment? We are looking for a talented and competitive Telesales Lead Generator to join our team and play a fundamental role i.
POSITION DESCRIPTION:
As a 1st Line Helpdesk Analyst, you will be the main point of contact to log, diagnose, and react within Service Level Agreements to support the client's needs via telephone or email.
Job Purpose:
Working closely with Desktop Support Technicians and the Data Centres in Dayton and Houston, you will perform essential tasks to facilitate the running of our UK Data Centre.